If you're on Gchat or talking to a friend through Gmail, go nuts!!! Money is money. If you drop "!!" Let the other person make the first move. It’s already 9:50 am! If it "feels" like you overdid it, then you overdid it. You need people to feel comfortable using you or you firm. Remember you're a working professional. into every sentence, it could be seen as a red flag. Let me know on Twitter—but, think twice about your punctuation first. So, use the power of the exclamation point sparingly. Plenty of people open a work email with: Hi, _____ Good morning! I make no apologies for that rule. Too many exclamation marks imply you're young and inexperienced. That happy hour invite email to your team or a quick note thanking your co-worker for bringing in her famous guacamole? No big deal. That applies even if you try to keep pace with the other person's use of exclamations. Example: We are planning Steve’s birthday party! Try to avoid usage of the exclamation points in your work email. No matter what, you never want to appear less professional than the person on the other end. When your email has an exclamation mark on it, it shows the person on the other end that you are excited about something. When you defer to other people, you're always right. Does that mean it's OK to fill our emails with exclamation points? Nobody will be able to tell when you’re trying to convey genuine enthusiasm anymore, because everything you write seems like you’re saying it with giddiness. they love. Unfortunately, there are no hard and fast rules on when you should use the exclamation point and when you’re better off sticking with that boring ol’ period. Something about it just seems friendly to me—I consider it the warm smile of the punctuation world. And the reader thinks, "Yikes, calm down over there. If your email is meant to be more strict and straightforward, that seemingly bubbly punctuation can come off as both out of place and condescending—or, even worse, like you’re literally screaming at that person. Now we depart the safe harbor of the email introduction (where the exclamation mark is up to you) and enter the body of our message. Just look at the word exclamation point, and it becomes obvious that it’s meant to be used when you’re exclaiming something—also known as saying something with great emotion, such as surprise, excitement, or even anger. Rather than start off strong with exclamations, let other people make the first move and match their emotion. Let’s start where all emails begin: the introduction. This punctuation should be reserved for those times when you really are hoping to convey significant excitement or joy. She's also an Employment Advisor at a local college, and loves helping students prepare to thrive in careers (and lives!) Sign up for a daily selection of our best stories — based on your reading preferences. Some moments require you to fall in line. I'm not so rigid to suggest we never use an exclamation mark! And for the finish… Have a great day. If a … Nobody exclaims absolutely everything—at least I certainly hope not. That applies to everything from the clothes we wear to how we communicate. or something more subdued. The other half of the population goes with: Which one is right? Account active That happy hour invite email to your team or a quick note thanking your co-worker for bringing in her famous guacamole? So, a quick note to a co-worker saying, “Congrats on the arrival of your new bundle of joy!” is totally copasetic. A line like, “Susan, these drafts are all completely wrong!! No big deal. However, of course, there’s a line here. Double exclamations have no place in a work email. In point three, the tune changes. Flickr/Strelka Institute for Media, Architecture and Design Follow Will you be free tomorrow! If you use it everywhere, it’s not only somewhat annoying, but it’s also going to lose its meaning. Pick the place that you think it fits best in your written message, and then delete all of the others. Think about how your reader might interpret the message when they read it. I want to tell you I landed the promotion, so now I'm VP of development for the entire East Coast. Like I said earlier, the exclamation point seems to be the friendliest of all punctuation. So, it only makes sense that you’d save it for more friendly and casual correspondence. And you still haven’t prepared it!? and !!. If they want to drop exclamations here and there, so do you. Use of the unnecessary exclamation mark in the email can easily destroy the underlying meaning of your text. You’ve been warned. A leading-edge research firm focused on digital transformation. mark. That's a pretty big deal, right? I have a soft spot in my heart for the exclamation point. That way, you're always in line with how they want to exchange messages. After you've been in a position for a few months and see your colleagues, including your manager, sprinkle exclamation marks into every message, then you can relax a bit. And, as dreadful as that email is for you to write, it’s even more terrible for that person to read. Here are three times you can go ahead and whip out that beloved punctuation—as well as three times you better hit the backspace button. Which one is right? So, then why do you feel the need to end every single sentence of your email with that mark? So, it only makes sense that you’d save it for more friendly and casual correspondence. Required fields are marked *. Let's start where all emails begin: the introduction. Intros and outros are the entrance and exit of the conversation. Thought you'd like to know the good news! Stay prepared during the lunch break. Point four is where you "learn the rules and break them." Exclamation... 2. Have a great day! I say no. Let’s meet up! !”—not so much. That's because there are situations where an exclamation mark matters even if you don't like to use one. Example: We are planning Steve’s birthday party! !” just isn’t going to be well-received. In a case like this, ending your message with a quick, “I really appreciate all of your hard work on this, Jason!” can help your email to sound more supportive and encouraging—rather than brutal and demanding. You can also be in a bad mood when you send an email with an exclamation mark in it. Yes, it’s a little cutthroat. You can't come back with: Your answer does not match the person's emotion. Probably. There have been plenty of times when I’ve gone back to read an email draft before sending, only to find that I sound like a hyped up, peppy cheerleader who’s quite literally chanting and clapping to the recipient. The post-pandemic pay landscape looks much different as the definition of rewards takes on a new life. The other half of the population goes with: Hi, _____ Good morning. Let us get this straight, it is a punctuation mark that can be used to display strong emotions. If they prefer to keep it plain, you feel the same way. This type of excitement can be dangerous to your working relationships. How do you decide when to use the exclamation point and when to let it go? Timely breaks from the monotony can help Americans find a greater sense of clarity and happiness. What can employers do to see that caregivers are given maximum benefits to enact the dual role efficiently and comfortably? Right or wrong, they make people question your seriousness. By clicking ‘Sign up’, you agree to receive marketing emails from Business Insider Let's start where all emails begin: the introduction. It's Monday morning, and I haven't even finished my coffee.". When to use an exclamation point As a general rule of business correspondence, you should see how other people email you to get a gauge on how you should email them back.
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