Serta Mattress Co. does not care about their customers! We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. ago the dealer who backs me up sold me a set"=Serta refused to honor the 10 yr. warranty & when I bought the "set" in August 2009, there was only 1 "law" tag, I spent hours on phone with Serta contract customer service attempting to resolve the issue, Serta made it impossible by not allowing me to email them directly, instead I had to use a submission email form on their site limited to less than 150 words, I uploaded a scan of "law " tag for my set that clearly gives Mat. Comment the review as Serta verified representative. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2020 All So there is small tear/rip in cover where apparently coffee spilled through and I didn't notice. I purchased a mattress through Art Van in Saint Louis, Mo back in June of 2019. When I raise the bed it bunches up in the middle in several places and makes it very difficult to sleep on. New mattress. Eleanor Morelli. This is really strange phrasing because it is so subjective. Now the warranty of the mattress protector has been denied because they asked me when the stain happened and I didn't know guessed a date and it was not within the 5 day window that they have to report a claim! We argued that defective beds should just be refunded. I paid actually $1, 800.00 That is the only way I know how to send them. Black and yellow stains all over the sides. Serta review from Oswego County, New York rated 1.0/5.0 with Images: We bought Serta Icomfort King Mattress in Oct.2013 it came with 25 year warranty but warranty would be voided if you didn't purchase a $90 mattress pad cover. Now it sinks in so far I feel like I have to climb up out of it. Real hard getting up off the floor. Just looked them up in Consumer Reports, who also mentions that there are a lot of complaints about the mattresses sinking after a short period of time. Rights Reserved, You Are About to Contact PissedConsumer.com. Roughly 30-45 days ago I purchased a King Size Seta Perfect Sleeper, and today I discovered you can unzip the cover from the mattress. Tag info: Date of manufacture:9/9/2013 (11A11-1-828), Place: 18 Prestige Lane, Lancaster, PA ; Model: [protected] I would like a resolution or compensation. I can send a picture that will clearly show the sag. I purchased 2 mattresses and box springs around 3 yrs ago from Boscov's department store. if you can contact me as soon as possible, my email address is I just don't quite understand why! All rights reserved. We had not slept on the mattress all this time we have owned it. It is so uncomfortable. I discovered the warranty is for the top of the mattress only. No one every picks up the company's customer service phone and I've tried 3 times. they were like Sorry can't help you. Due to what they call stain even though thr springs came thru ib different places, due to sagging, making 3 different holes the box spring broke so now I will have to file a civil suit here in grand rapids, mi against sertam serta simminos bedding the ones who makes it for them. Pillow top as if it had blown out and the side that is like that feels like there's an arch when you're laying on it and the opposite side is fine. A warranty from Serta = a lot of BS! Just because it has a stain on it really are they going to resell it NO I am very upset in this matter I paid good money for this and they should last longer than 3 yrs! sears home delivery customer service is incompetent! Then the edge of the mattress started to flatten out in a 45 degree angle for about 2 feet. This company is on the right track to keep up with incoming complaints, but there's still plenty of work to do. What happened? Pissed Consumer © 2020 All © 2004-2020 ComplaintsBoard.com. A warranty from Serta = a lot of BS! Write a private message as Serta verified representative. We went to the closest stare and the sales associate did not want to bother because it was not a new purchase. If you want your response Great Comment! [protected]@yahoo.com had the cover on all the time over a 6 month period the mattress starting sinking and sunk more than 1 1/4 inches. Not only both of our mattresses, one of our friends queen self inflating Serta mattress started leaking on the circle . I rotate the matress regularly and take very well care of my possessions. Private messages do not impact your company rating. Serta may offer a warranty, but the consumer will never get anyone on the phone to get help. Overall, there are some mixed reviews when it comes to durability with some iComfort models. Not being an expert I wont say that's what it is, but you can imagine how bad it looks. The sales associate came to the floor and told us that we would only be entitled to a replacement mattress. Huge lump in my mattress. Do you have something to say about Serta? So I had to fall back on the warranty of mattress protector. Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. the first mattress was replaced because your man said it was defective. i will never buy another one. Sinkholes and sore backs from Serta mattress, I feel like a truck run over me in the morning, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Review #792696 is a subjective opinion of They told me that I only need to come to the store and pick out a mattress. I went to furniture row and they did nothing said I needed to call the company. Flaw? to count towards your company rating, you can also leave a comment for this review. Nearly all complaints are for product quality and warranty-related issues (as is … I could of purchased a $400 bed and been just as uncomfortable in it but the retailer bragged up the quality and the warranty of the Serta so I upgraded and spent $1300 on this one. I bought this bed after I gave birth, now my daughter is 6 months old, I notice mattress wear is pretty bad for the price this bed runs for. For the last 6 months it has caused my wife a stiff back and is uncomfortable. We had a 10 year warranty, I lost the receipt, finally found it and called about the warranty, 35.00 for a inspector and 114.00 for a delivery of a new Mattress that was the same quality, well that was a joke, I got it delivered today, Old Mattress that was 2 years old, was almost 10 inches in height, new mattress 8 inches, no memory foam or pillow top like our old one did, If you sit on the side, the mattress sinks 3 inches, down to 5 now, if you lay down and total relaxed you roll right into the middle, the Coils squeak, oh did I tell you we haven't even slept on it yet, this mattress wont even last a month, I called Serta twice, they said I signed a paper that I might not get the same mattress BUT it would just as good as our last one, WRONG, this is a cheap mattress that they put in RV's . but I need a phone number to send them to. Well if the mattress is faulty and the spring is sticking out of it there was a tear and of course if you have this mattress it is going to get some kind of stains on it. Looking forward to hearing from you. Design. Loving my Serta. Awful customer service sagging mattress. Thanks Charlie, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. They came out and confirmed that the mattress was defective. She cannot even sleep in it any more. The Serta iComfort Memory Foam Mattress Review You Can Actually Trust . Our content is free because we may earn a commission if you purchase products after clicking ads on our website. Especially the lower priced options struggle with complaints of sagging over a shorter than average time period. Rack wheel... You're right. We are processing your message. I had the same issue at the Tyson’s Mall! They were impossible to patch. Thank You for Your Reply! I'm now sleeping on the floor until I can afford a bed. I have the same sagging problem after 3 years-technician measured the sagging at 1 inch and Hagerty indicated the manufacturer will replace after 1.5 inches. "I signed a paper that I might not get the same mattress BUT it would just as good as our last one" My problem is what the *** does small stain not anywhere near the sinking of mattress have to do with the quality of the mattress..We are now out $2500 for mattress because no one is covering warranty. If you wish that your prior post be removed, submit a notarized letter. Both mattresses started leaking on the circles . Angel Compian, This is the second mattress that we had to complain about for this order. We drove over to the store where we purchased the mattress and were told me the customer service that we could pick out any mattress. I hate this mattress it is not like our other mattresses that we had before that were also on adjustable beds. I bought a Perfect Sleeper and after two years it sunk where I sleep. I bought a "sdet" and have 1 "law" tag covering mattress & box spring but with 1/2" sag in middle of mattress Sert5a say I need 2 "law" tag=9 yrs.
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