Airbnb will either refund, or issue travel credit that includes, all service fees for covered cancellations. Portable Document Format (.pdf). If you’re a guest, you can find cancellation and refund options by going to the Trips page and choosing your trip—find out how. The coronavirus outbreak is absolutely pummeling the travel industry. Reservations for stays and Airbnb Experiences made on or before March 14, 2020, with a check-in date more than 45 days from today, are not currently covered for COVID-19 related extenuating circumstances. Tip: If you’re a guest, you can find cancellation and refund options by going to the Trips page and choosing your trip—find out how. The host’s cancellation policy will apply as usual. Most refunds arrive within 10 days, but for some payment methods and regions, it might take longer. Please monitor this page for updates about coverage. Does not include tests pending at commercial laboratories. This means that guests who cancel under the policy will receive a full cash refund or travel credit in the amount they paid (where travel credit is available), hosts can cancel under the policy without charge or impact to their Superhost status, and Airbnb will either refund, or issue travel credit in an amount that includes, all service fees. Since then, the outbreak has evolved rapidly with governments around the world taking swift action to slow the spread of COVID-19. Self-Quarantine Guidance (November 13, 2020) | Self-Isolation Guidance (November 13, 2020). In order to cancel under the policy, you will be required to attest to the facts of and/or provide supporting documentation for your extenuating circumstance. Government responses continue to evolve, so please check back often for updates and rely on your local and national government for the most current information. 2 Includes specimens tested at the NH Public Health Laboratories (PHL), LabCorp, Quest, Dartmouth-Hitchcock Medical Center, Mako, certain hospital laboratories, the University of New Hampshire and their contracted laboratory, and those sent to CDC prior to NH PHL testing capacity. 1 Includes specimens positive at any laboratory and those confirmed by CDC confirmatory testing. We’ve curated articles to help our community during this time in the Resource Center. The host’s cancellation policy will apply as usual to reservations made after March 14, 2020. Our official article explains in detail how the Extenuating Circumstances Policy applies to cancellations due to COVID-19. The host’s cancellation policy will apply as usual. Guests who cancel will have cancellation and refund options, and hosts can cancel without charge or impact to their Superhost status. We ask that all community members be mindful of respect, inclusion, and our nondiscrimination policy when interacting with other members of our community. New Jersey. Find unique places to stay with local hosts in 191 countries. Reservations for stays and Airbnb Experiences made on or before March 14, 2020, with a check-in date within the next 45 days from today, may be canceled before check-in. We will continue to review the application of this policy. If you’re a host, you’ll find information in your hosting dashboard. COVID-19 related circumstances not covered include: transportation disruptions and cancellations; travel advisories and restrictions; health advisories and quarantines; changes to applicable law; and other government mandates—like evacuation orders, border closures, prohibitions on short-term rentals, and shelter-in-place requirements. North Carolina. After the declaration of COVID-19 as a global pandemic by the World Health Organization, the extenuating circumstances policy no longer applies because COVID-19 and its consequences are no longer unforeseen or unexpected. November 25, 2020. In response, we are providing the following coverage for COVID-19 under our extenuating circumstances policy to help protect our community and provide peace of mind. If you’re a host, you’ll find information in your hosting dashboard. On March 11, the World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19, to be a global pandemic. 1 Includes specimens positive at any laboratory and those confirmed by CDC confirmatory testing.